Information Desk Skills

Thursday, 1st December 2005

AV Room, Library, NUI Maynooth

9.45 – 16.00

9.45 Registration

10.00 Welcome, introductions and identifications of learning needs.

10.30 Information Services in the modern academic library

Ellen Breen, Dublin City University

11.00 The View from the Ground: experiences at the Information Desk.

Ann O’Donoghue, NUI Maynooth and Kathleen Woulfe, DCU

11.30 Coffee

11.45 Information Desk Case Study – NUI Maynooth

Mary Delaney, NUI Maynooth

12.15 The Reference Interview

Carmel Hartnett, Dublin City University

1.00 Lunch

2.00 Working with a diverse user community

Ann O’Brien, Access Officer, NUI Maynooth and members of the user community

3.15 Beyond the Information Desk: when to refer queries

Helen Fallon, NUI Maynooth

3.45 Feedback, questions, comments, course evaluation