Information Desk Skills
Thursday, 1st December 2005
AV Room, Library, NUI Maynooth
9.45 – 16.00
10.00 Welcome, introductions and identifications of learning needs.
Ellen Breen, Dublin City University
11.00 The View from the Ground: experiences at the Information Desk.
Ann O’Donoghue, NUI Maynooth and Kathleen Woulfe, DCU
11.45 Information Desk Case Study – NUI Maynooth
Mary Delaney, NUI Maynooth
12.15 The Reference Interview
Carmel Hartnett, Dublin City University
Ann O’Brien, Access Officer, NUI Maynooth and members of the user community
3.15 Beyond the Information Desk: when to refer queries
Helen Fallon, NUI Maynooth
3.45 Feedback, questions, comments, course evaluation